FAQ

What payment methods do you accept?

We accept major credit and debit cards, along with other secure payment methods available at checkout.

When will my order ship?

Most orders are processed within 1–3 business days. Once your order ships, you’ll receive a tracking number by email.

Do you offer order tracking?

Yes. Tracking information will be emailed to you as soon as your order has been shipped.

Can I return my order?

Please visit our Returns & Refunds page for complete information about eligible returns, exchanges, and refunds.

Do you ship internationally?

Shipping availability depends on your location. Available shipping options will be shown during checkout.

Are your jewelry materials high quality?

Yes. We carefully select quality materials for every collection. Material details are listed on each product page.

Can I change or cancel my order?

If your order has not yet been processed, we’ll do our best to help. Please contact us as soon as possible.

How can I contact Sunrise House?

You can reach us through our Contact page. We’ll be happy to assist you with any questions.