Returns & Refunds
Your Satisfaction Matters
We want you to enjoy your Sunrise House purchase. If you experience an issue with your order, we’re here to help.
Eligible Returns
Unused merchandise in its original condition, with all original packaging and tags attached, may be eligible for return within the return period specified by Sunrise House.
Non-Returnable Items
For hygiene, safety, and product integrity reasons, the following items are not eligible for return or exchange, unless they arrive damaged or defective:
- Piercing jewelry
- Earrings
- Tattoo aftercare products
- Opened or used home fragrance products, including room sprays, candles, and diffusers
- Gift cards
- Personalized or custom-made items
- Clearance or final sale items
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery. Include your order number and photos of the item so we can review your request and provide a resolution.
Refunds
Once an approved return is received and inspected, any eligible refund will be issued to the original payment method. Processing times may vary depending on your financial institution.
Return Shipping
Unless the return is the result of our error or a defective product, customers are responsible for return shipping costs.
Contact Us
If you have any questions regarding returns or refunds, please contact our customer support team through our Contact page.